RETURN If you are not completely satisfied with your purchase, you may return for a refund within 14 days from the date of order. 
Items must be returned in the same original conditions, neatly packed and with any original tags attached. 

In order to start the refund process, please contact us via email at info@bookernyc.com
Please include the following in your email:

  1. Order number

  2. Reason for return

  3. Whether you would like a refund or an exchange


You will then receive an email with a return authorization number (RAN) that is needed to fill out the return tag which must be sent back with the item/s in question. 
Please follow the instructions given & avoid any discrepancy. Item/s that do not match our BOOKER return policy will not be taken into consideration and sent back to the customer at his/her own cost. 

REFUND A refund credit will be issued if the item(s) are approved after quality check.  
The refund procedure will take 10 days from the arrival of the item/s at the warehouse.
Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 30 working days. Any changes in currency during the return period will not be reimbursed.